Terms & Conditions

This website, offroadelectricbikes.co.uk, is operated by Off-Road Electric Bikes — the trading name of Eco-Bikes & Camping Supplies Co., a sole trader business run by Anthony Bain. Registered address: 20-23 Woodside Place, Glasgow, G3 7QL. You can reach us at ecobikecampsupp@gmail.com or 07522 364950.

By placing an order or submitting an enquiry through this website, you agree to these Terms & Conditions.

Orders are fulfilled by our suppliers and shipped directly to you. We do not hold or ship stock ourselves. When you place an order, we pass your order and delivery details to the relevant supplier, who dispatches the goods to your door.

Many of our bikes are sold on a pre-order basis. Lead times shown on each listing (for example 1–2 weeks or 5–10 working days) are estimates provided in good faith and may change due to supplier availability or shipping delays. We will always keep you informed if a lead time changes.

All sales are online only. We do not offer test rides, trade-ins or showroom viewings. Every bike ships direct from the supplier to your door at one all-in delivered price.

All prices shown are the full, all-inclusive price in pounds sterling — UK delivery is included. There are no hidden costs and no separate shipping charges added later. Where a listing says "confirm on enquiry", we will confirm the current all-in price before you commit to anything.

Payment is taken in full at the point of order via our payment processor, Stripe. An order is only confirmed once payment has been received.

If you cancel before your order has been dispatched, we will refund you in full within 5 working days. After delivery, your rights are set out in our Returns & Refund Policy, including your 14-day right to cancel under the Consumer Contracts Regulations 2013.

Off-road bikes sold on this website — including Sur-Ron, Talaria and OSET models — are NOT road legal. They are for use on private land only, with the landowner's permission. The rider assumes full responsibility for safe and lawful use on appropriate land, and for complying with all applicable laws.

Road-legal bikes sold on this website — including the HitWay BK-U1 and HitWay BK15 — are EN 15194 certified and comply with UK Electrically Assisted Pedal Cycle (EAPC) regulations: a motor rated at no more than 250W, a maximum assisted speed of 25 km/h, and power that only engages while pedalling. No licence, tax or insurance is required to ride them on UK public roads, but you must follow the Highway Code.

Modifying any bike in a way that makes it non-compliant with its certification — for example, removing or defeating the speed limiter on a road-legal bike — is illegal. Any such modification voids all liability on our part, and the rider assumes full legal responsibility for the modified bike and its use.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded by law. Subject to that, our total liability to you in connection with any order is limited to the price you paid for the goods concerned. We are not liable for any indirect or consequential loss, or for loss caused by misuse, modification, or use of a bike contrary to these terms.

These terms are governed by the laws of England and Wales, and any dispute will be subject to the jurisdiction of the courts of England and Wales.