Returns & Refund Policy

Under the Consumer Contracts Regulations 2013, you have 14 days from the date of delivery to cancel your order for any reason. The bike must be unused and in its original condition and packaging. You pay the return postage unless the item is faulty or not as described.

Under the Consumer Rights Act 2015, if your bike is faulty or not as described you are entitled to a full refund within 30 days of delivery. After 30 days and up to 6 months, we will arrange a repair or replacement; if that is not possible, you are entitled to a refund. Return postage for faulty goods is covered by us.

Email ecobikecampsupp@gmail.com with your order details (name, order date, bike model). Because orders are fulfilled by our suppliers, we will coordinate with the relevant supplier to arrange collection or a return label, and confirm the next steps by email. Do not send a bike back before we confirm the return arrangements. Return arrangements for bikes are agreed case by case with the supplier; we will always confirm the process in writing before you send anything back.

Bikes damaged through misuse, modification, or accident — including use or accident on private land — are not covered by this policy. Normal wear and tear is not a fault.

If you cancel before your order has been dispatched, we will refund you in full within 5 working days of your cancellation.